CURRENT PAYMENT POLICY

Effective immediately, the following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, ALL Prestige Computer Solutions CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by Prestige Computer Solutions.

Our typical policy is to collect payment on the date of service when we visit your office to provide a service, MOST products MUST be paid for up front as they are shipped-to-order, we generally do NOT stock parts/hardware. If you are NOT on any formalized payment plan with Prestige Computer Solutions and you purchase any products and/or services from us, and we visit your home or office to install products and/or provide services, you MUST pay the technician the full amount due for said products, services and mileage charges in cash, check debit/credit card, or by CashApp BEFORE THE TECHNICIAN LEAVES YOUR HOME OR OFFICE OR YOU RECEIVE YOUR HARDWARE. The technician will ask if payment is available before starting work. IF PAYMENT IS NOT AVAILABLE THAT VISIT, THE TECHNICIAN WILL NOT INSTALL PRODUCTS AND/OR PROVIDE SERVICES DURING THAT VISIT AND YOU WILL BE STILL BE CHARGED MILEAGE CHARGES. If services are rendered under promise of payment and payment is not received, all work will be reversed and your product may be left inoperable/unusable. Late charges apply (see below).

If you are NOT on a payment plan, and we come to your office to update or repair a qualified product you previously purchased from Prestige Computer Solutions, you will not be charged labor, however you will be charged travel fees. Late charges apply (see below). If, for any reason, we send an invoice to you for any products or services, regardless if you are on a payment plan or not, payment must be sent immediately of your receipt of the invoice, unless other Prestige Computer Solutions approved arrangements have been made ahead of time. Late charges apply (see below).

LATE CHARGES

ALL payments such as invoices, visit fees, service charges and mileage charges described in the above policy MUST BE RECEIVED BY Prestige Computer Solutions immediately upon completion of service or arrival of purchased good(s) if payment was not already received in advance. Unless you are on a Payment Plan, only a down payment must be made immediately. Late fees will be incurred in the amount of $10.00 for every week your payment is late. This applies to ALL clients, without exception.

Non-payment may result in your account being sent to collections, your credit standing with us being downgraded and possible litigation to recover payment. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution. We prefer to work payment issues out in a positive way, and we try not to resort to sending payments to collections or small-claims court unless we have no other recourse.

CURRENT REFUND / REPLACEMENT POLICY

ALL new hardware, carries a 30 day replacement policy, WE DO NOT OFFER REFUNDS, if an item is defective we will submit for a replacement, we will carefully inspect each item to ensure that the defect was not deliberately caused, if an item is found to be deliberately damaged no exchange will be given and any other guarantees on the item or services pertaining to said item will be VOID as well as possible litigation for fraud may be sought, All services carry a 30-45 day warranty depending upon the service performed (including payment plans). Refurbished/Recertified hardware will carry a 30 day replacement only policy and cannot be refunded. If the hardware you purchased from us is not meeting your needs, please contact us immediately and we will work with you to add the features you want or to correct any perceived issues with the software. If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.

FINANCING AND INSTALLMENTS

Any hardware and/or services that are financed will be placed upon a 3 or 6 month payment plan to include a $10.00 installment fee per month. Any financed hardware and/or service will require a down-payment and each payment will be due the same day of the following month. (Late charges apply, see above). Customers on payment plans are encouraged to pay early to reduce installment fees.

RETURNED CHECK FEES

Any check that does not clear due to unavailable funds or for any other reason payment cannot be processed through any financial institution or service provider, there will be a returned check fee of $35.00 and will include any other fees designated by either financial institution or service provider.

UNCLAIMED ITEMS POLICY

After services have been completed or requirements not met directly related to the customer (see Storage and Safety Fees below) an authorized agent of the company will attempt to either call, meet with you in person, and/or contact you by any other electronic means (including but not limited to e-mail, Facebook or other social networking) for pick up or delivery of your item(s) at a minimum of 3 times. After 30 days if no collection and/or payment has been made, property will be considered abandoned and become property of Prestige Computer Solutions.

STORAGE AND SAFETY FEES

Any equipment (computers, phones, tablets etc.) given to Prestige Computer Solutions or any of its authorized representatives for service that requires parts, accessories, or any other merchandise for the completion and/or diagnostics of said equipment must be provided and/or paid for within 2 weeks after the equipment is turned over to the company and/or its authorized agents otherwise a fee of $15.00 fee will occur ON the 14th day and a $5.00 fee each 7th consecutive day after that until thirty days has passed in which the Unclaimed Items Policy (see above) will take effect and all fees will be dismissed. This also applies to equipment that required labor to be repaired/completed. After labor is completed on equipment it must be paid for and/or picked up or scheduled for delivery or fees and possible loss of property as defined above will occur.

DEBIT / CREDIT CARD FEES

Due to a non-contractual basis with Stripe, all credit / debit card transactions are subject to a 3.0% fee on the total bill/sale to cover fees associated with Stripe this fee is non-negotiable.

RECOVERY & REPOSSESSION

In the event that any products or services you are currently on payment plan with us become late, we will attempt to contact you to collect payment. Should payment and any applicable fees (See late fees above) be unable to be recovered within 30 days past the due date, we will attempt collection of the property, should it be a service, by signing the front of this document, you authorize us to reverse the services performed on your device. If it is a service and not tangible property, this could render your device temporarily or permanently inoperable depending on the circumstances of the service.

QUARTERLY BILLING AGREEMENT

Quarterly billing agreements are at present $150.00 / Quarter, first payment due immediately then on the same date 3 months following, agreement is for one year. Early termination fee is 75% of the remaining contract life. Agreement includes unlimited remote assistance and 1 on-site as necessary per month. All parts will be at-cost and labor included. (Customer will still be responsible for expedited shipping rates)